Deskcoll System
The ultimate weapon for your Tele-Collection team. Packed with a Predictive Dialer to maximize agent talk-time and minimize idle wait.
Deskcoll Modules
Predictive Dialer
A system that dials multiple numbers in the background and only connects an agent if someone answers.
Screen Pop-up
Customer historical data instantly pops up on the agent's screen right before the call connects.
Call Recording
All conversations are recorded and securely stored for audit and Quality Assurance (QA).
Use Cases
01
Hard Collection
Handling long-overdue customers with direct negotiation approaches.
02
Team Productivity
Increasing agent call connections from 50 to 150 per day.