Deskcoll System
The ultimate weapon for your Tele-Collection team. Packed with a Predictive Dialer to maximize agent talk-time and minimize idle wait.
Deskcoll Modules
Predictive Dialer
A system that dials multiple numbers in the background and only connects an agent if someone answers.
Screen Pop-up
Customer historical data instantly pops up on the agent's screen right before the call connects.
Call Recording
All conversations are recorded and securely stored for audit and Quality Assurance (QA).
Use Cases
Hard Collection
Handling long-overdue customers with direct negotiation approaches.
Team Productivity
Increasing agent call connections from 50 to 150 per day.
DPD 1-30 Collection
Highly effective for customers who are newly past due (Bucket 1) with high volume.
Data Verification (Welcome Call)
Calling new customers to ensure input data is valid.
Skip Tracing & Follow Up
Tracking hard-to-reach customers through persistent dialer systems.
Boost Your Agent Talk-Time
Watch Deskcoll DemoDual Flexible Calling Modes
Tailor your collection strategy to your customer portfolio using our two smart dialer modes.
Manual Click-to-Dial
Agents have full control to review VIP customer data before initiating the call. Ideal for specific and complex case handling.
Automated Predictive Dialer
The system dials multiple numbers simultaneously in the background, drops busy/inactive lines, and only connects agents when a customer answers. Increases agent time efficiency by 300%.
Deskcoll Outsourcing Services
End-to-End BPO (Business Process Outsourcing) Collection Solution
Don't want the hassle of recruiting, training, and managing hundreds of tele-collection agents? simobile provides Deskcoll Outsourcing services. We prepare certified professional agents, operational facilities, and our advanced Deskcoll System. You simply receive the daily SLA performance reports.
Supervision & Call Recording
Take full control of your operations. Supervisors can monitor in real-time.
- Live Listen (Listen to agent conversations undetected).
- Whisper (Give instructions to the agent's ear without the customer hearing).
- Barge-in (Take over the call if the negotiation is tough).
- 100% Call Recording securely stored for OJK audits.
CRM & Screen Pop-up
Every time a call connects to a customer, the agent's screen will automatically show a Pop-up containing the complete customer history. Agents don't need to search for data manually and are ready to negotiate from the very first second.
Rp 4.500.000
Total Tunggakan (DPD 30)
Nama Nasabah
Bapak Agus Setiawan
Nomor Kendaraan
B 1234 XYZ
Data Masking & OJK Compliance
Customer data security is our top priority, adhering to OJK and BI standards.
Customer phone numbers are partially censored (Data Masking) on the agent's screen.
Agents cannot copy or download customer data.