Robot Call (Two-Way Call)

Take automation to the next level. Our AI Robot not only speaks, but listens and records Promise to Pay (PTP) responses.

Robot Call Highlights

Speech Recognition

Understands 'Yes', 'No', 'Tomorrow', and logs it into the system.

Smart Conversation Flow

Customizable conversation scenarios (Decision Tree) depending on answers.

Infinite Scalability

Make 10,000 interactive calls simultaneously without adding desks and agent computers.

Use Cases

Promise to Pay Validation

Automatically re-confirm with customers who promised to pay tomorrow.

Extra Follow-up

Handling portfolios that are too large to be managed by manual agents.

Initial Screening

Separate cooperative customers from uncooperative ones.

Restructuring Offer

Robot asks for customer interest in special installment programs.

Credit Card Collection

Interactive calls specifically for high-volume credit card portfolios.

Start the New Era of AI Collection

Try Robot Call

Smart Conversation Flow

See how our Robot Call interacts bi-directionally with your customers, handles objections, and records Promise to Pay (PTP).

Hello, am I speaking with Mr. Budi? We are from ABC Bank informing you about your bill...

Sorry, I don't have funds today.

Alright Mr. Budi, can we schedule the payment for the day after tomorrow, the 15th?

Sure, I'll try my best.

Automatically logs PTP into the collection system.

AI Technology Excellence

Natural Language Processing (NLP)

Understand various Indonesian answers and local dialects with high accuracy.

Natural Text-to-Speech (TTS)

The generated robot voice sounds natural like a real human with perfect intonation.

Sentiment Analysis

Capable of detecting the customer's tone of voice to escalate the call to a human agent if needed.

Real-Time Monitoring Dashboard

Monitor your Robot Call campaigns live. View real-time conversation transcripts, calling statistics, and call interventions if the customer requires human escalation. Everything centralized on one screen.

Live Campaign Status

Active Calls1,240

PTP Captured458

Human Escalations12

Robot Call vs Human Agent

Scale your collection operations without multiplying operational costs.

Metrics	Robot Call	Human Agent
Call Capacity	10,000+/hour	100/hour
Operational Cost	Save up to 70%	High (Salary, Facility, PC)
Working Hours	24/7 Tireless	Limited shifts
Voice Quality	Consistent & professional	Fluctuates with mood

Security & Regulatory Compliance

A system designed with Bank-Grade Security standards.

OJK/BI Compliance

Call flows and language are guaranteed to comply with consumer protection regulations and collection procedures in Indonesia.

Data Encryption

Your customer data is protected with industry-standard end-to-end encryption (AES-256) during transit and at-rest.

Easy API Integration

Connect Robot Call directly to your existing systems without complex technical hurdles.

Comprehensive RESTful API documentation available.
Integration with Core Banking, CRM, or your internal systems.
Webhook support for real-time PTP notifications to your system.

// Example API Request
fetch('https://api.simobile.co.id/v1/robot-call/trigger', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer YOUR_API_KEY',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    customer_id: "CUST-88219",
    phone_number: "+6281234567890",
    campaign_id: "CAMP-COLLECTION-01",
    variables: {
      "name": "Budi Santoso",
      "amount_due": "Rp 1.500.000",
      "due_date": "15 Juni 2026"
    }
  })
});

Post-Campaign Reports & Analytics

Every call is data. We present crucial metrics to optimize your next collection strategy.

Accurate

Connect Rate

Percentage of calls answered by customers.

Real-time

PTP Conversion

Number of payment commitments recorded automatically.

Detailed

Drop-off Analysis

Understand exactly at what second customers hang up.